New ABCP retailer good practice guides

The five guides - preventing customer theft, preventing burglary, preventing robbery, preventing violence against staff and how to make arrests have been updated and are now available as PDF downloads below.

Preventing Customer Theft

This booklet contains advice on what steps retailers can take to reduce the effects of theft in their businesses.

Preventing Robbery: A Good Practice Guide for Retailers
This booklet provides practical advice about what you can do as a retailer to deter and prevent robberies at your premises.

Preventing Burglary: A Good Practice Guide for Retailers
The advice contained in this booklet is an outline of the law on theft and a guide to good practice for those dealing with shop theft. Further advice may be obtained from your local police, legal adviser or trade association.

Making Arrests: A Good Practice Guide for Retailers
The advice contained in this booklet is an outline of the law on theft and a guide to good practice for those dealing with shop theft. Further advice may be obtained from your local police, legal adviser or trade association.

Preventing violence against staff: A Good Practice Guide for Retailers
The definition of violence which is used by the Health and Safety Executive is: “Any incident in which a person is abused, threatened, or assaulted in circumstances relating to their work.” This is a wide definition and is intended to make it clear that staff do not have to tolerate assault, verbal violence, threats, intimidation or abuse as a part of their employment.